Privacy Policy

1. Information We Collect

(a) Information you provide to us

• Contact & profile information: name, email address, phone number, address, event preferences, etc., which you submit when making inquiries, bookings, or communicating with us.
• Payment information: details necessary to process payments (e.g. credit card, UPI, or other payment method). (Note: we do not store full payment card numbers; payment processing is handled by secure third‑party payment gateways.)
• Communications: any messages, feedback, reviews, or support requests you send us.

(b) Information we collect automatically

• Usage data: your IP address, browser type and version, operating system, device identifiers, pages you visit, time spent, referral URLs, navigation paths, click data.
• Cookies & similar technologies: we and our third‑party partners may use cookies, web beacons, local storage, and similar tracking technologies to collect information and track usage.

(c) Third‑party sources

If you log in or connect via social media or other third‑party accounts, we may collect information from those services (subject to their permissions). Analytics, advertising, or marketing service providers may share aggregated or anonymized data with us.

2. How We Use Your Information

We use personal information for purposes including, but not limited to:

• To provide, operate, and maintain the Site and Services
• To process and fulfil Bookings, payments, refunds, cancellations
• To communicate with you, respond to inquiries, send confirmations, reminders, updates
• To personalize your experience, recommend packages or events
• To improve, maintain, and analyze performance, usage, and features
• To monitor and prevent fraud, misuse, security incidents
• To comply with legal obligations, dispute resolution, enforcing our Terms
• For marketing, promotional activities, newsletters, offers (where permitted)
• To anonymize or aggregate data for analytics or research

3. Cookies & Tracking

We may use cookies and similar technologies to:

• Recognize you when you return to the Site
• Store your preferences
• Collect information about your browsing behavior
• Serve targeted or contextual advertising (where applicable)
• Understand traffic sources and site performance

You can usually configure your browser to refuse or block cookies, but doing so may impact functionalities of the Site.

4. Disclosure of Your Information

We may share your personal data in the following circumstances:

• With service providers: vendors, contractors, agents who assist us (e.g. payment processors, hosting providers, email delivery, analytics, marketing) under confidentiality obligations
• For legal reasons: where required by law, regulation, legal process, court order, or governmental request
• To protect rights and safety: to enforce our Terms, defend rights, protect safety of users or public, prevent fraud or misuse
• Business transfers: in connection with a merger, acquisition, reorganization, sale, or transfer of assets—your information may be among the transferred assets
• With your consent: if you explicitly authorize us to share with third parties for marketing or other purposes

We do not sell your personal data to third parties.

5. Data Security & Retention

We implement reasonable technical, administrative, and physical security measures to protect personal data from unauthorized access, use, or disclosure.

However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.

We retain personal data only as long as necessary to fulfill purposes laid out in this policy, or as required by law. After retention period, we will delete or anonymize your data or securely archive it if required.

6. Children’s Privacy

Our Site and Services are not intended for children under 13. We do not knowingly collect personal data from minors. If we learn that we have collected data from a child under the applicable age, we will delete it promptly.

7. Your Rights & Choices

Depending on applicable law, you may have the following rights:

• Access: request a copy of personal data we hold about you
• Correction: ask us to correct or update inaccurate or incomplete data
• Deletion / Erasure: request deletion of your data (subject to legal obligations)
• Restriction: request us to restrict processing in certain circumstances
• Portability: request transfer of your data to another service provider
• Objection: object to certain processing (e.g. marketing)
• Withdrawal of consent (where processing is consent-based), though it won’t affect earlier lawful processing

To exercise these rights, contact us at the email given below. We may require identity verification before processing such requests.

8. International Transfers

If your data is transferred outside your country (e.g. to service providers in other jurisdictions), we will ensure appropriate safeguards are in place (e.g. standard contractual clauses, data protection standards) to protect your data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the “Last updated” date and, where required by law, notify you of material changes (e.g. by email). Your continued use of the Site after those changes constitutes acceptance of the new policy.